When reporting payroll information to the ATO through Single Touch Payroll (STP) using ClockOn’s gateway provider, messages are sent via the message center in ClockOn. The responses will be monitored using the ClockOn Windows services and will be displayed back in the message centre.

The following instructions will guide you through using the Message Centre to monitor the STP Jobs. The Message Centre allows you to track and check manually the status of all previously submitted single touch payroll messages.

Checking the STP Jobs

  1. To check the status manually open up the Message Center. Go to the Home tab and click on the Messages icon.
  2. To View all the current STP jobs that are currently in progress select In Progress under the STP Jobs section.
  3. ClockOn will regularly check online for the latest information however if you prompt a check by pressing the Status button. The system will then attempt to check online for the latest information.
    1. If it is successful it will display in green colouring and show a successful status.
    2. If the message is in error it will show in Red and show an error status. You can expand the message to reveal the message detail of why it was in error.

NOTE: These errors were created during the compliance testing and results may differ.

If you require any further support please Submit a ticket in your ClockOn Support Customer Account.