FAQ: Missing STP amounts on the ATO portal
Modified on: Wed, 6 Feb, 2019 at 5:02 PM
Question: My ATO portal is missing a Payroll.
The STP submission does not include the amounts per payroll per employee but rather updates the employee`s Year to Date (YTD) amounts for the entirety of the current financial year.
If you had an employee that has not been processed through STP and has already had been paid $50,000 in the current financial year, then you payroll'd them for an additional $1,000 and uploaded their STP information, the amount that the ATO is being advised on is $51,000 not the $1,000 for that individual payroll.
The STP upload does contain header information which includes the amount processed in this payroll which may not reconcile back to other systems if for example a payroll is not submitted, in order to correct this you have a few options.
Use your previous method of reporting your BAS information to the ATO to include the missing payroll.
Contact the ATO and advise them on the issue to make the change at their end.
If the missed payroll is older than two months, modify the date\time within Windows on your computer back to the date in question to allow the period to show within the ClockOn STP wizard. This is because ClockOn only show the un-submitted payrolls for the previous two months in the drop-down.
Please be aware that option 3 is a work around and that if you choose to do this you will need to submit an additional STP payroll for all the employees in question prior to EOFY to ensure that their YTD values are updated to the correct amounts. Be aware that employees that have been terminated between the old date and the current date may be incorrectly set and an STP Employee Update will need to be processed.
For more information see: https://clockon.freshdesk.com/support/solutions/articles/51000000792-single-touch-payroll-auto-employee-update
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