The following guide is for managed payroll customers and customers who are eligible for the ClockOn managed STP services.


Existing customers who wish to use ClockOn's automatic STP submissions fill out the registration form here... For customers new to ClockOn please have a look at our STP Packages by clicking here...


For customers that have elected to use the Integrated STP solution, ClockOn provides 3 STP submission types to ensure that your business reports on the correct information to the ATO. 


This article covers all three submission types as well as how to verify that your submissions have been processed by the ATO.

  1. Opening the STP Wizard
  2. Payroll Submission
  3. Payroll Replacement
  4. Employee Update
  5. Verifying STP Status (Message Center)


Opening the STP Wizard

To commence the STP process, simply select Payroll from the main menu bar and click STP Wizard. 


This wizard can also be accessed from the final step in the payroll wizard.


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Payroll Submission

This option is used the majority of the time for sending data to the ATO once payroll has been finalized. Select the payroll to submit and all employees associated with that payroll, that have a valid payslip, will have their YTD values transmitted to the ATO. Also used for Payroll adjustments


  1. Select the submission type Payroll Submission, the processed payroll, and click Next to continue.

  2. Click the Submit button to declare that the information provided through payroll is true and correct

  3. You will then be presented with a Confirmation box, click Yes to continue.

  4. If your submission is successful you will see the following screen that advises that the data has been succesfully transmitted to our gateway provider to be forwarded through to the ATO.


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Payroll Replacement

A payroll replacement is used if a payroll submission is showing an error in the Message Center. 

Prior to running the payroll replacement, you will need to identify the issues with the payroll submission, correct them and then run the payroll replacement. If the issue is unknown and cannot be resolved then please contact ClockOn support.


Please note that the Payroll Replacement is NOT used for fixing up errors in the payroll, like backpay or an incorrectly paying someone. For this, it is recommended that you make these changes in ClockOn and then in the next pay period when you run the payroll submission those changes will be updated


When checking your payrolls through the Message Center you may come across instances where the ATO has indicated that there was an error with the submission.

 

In these cases you will need to check, correct the error and run the Payroll Replacement option within the STP screen to correct the ATO's details for the period.


To run the Payroll Replacement please see the steps below

  1. Select Payroll Replacement from the STP Wizard and Click Next.
    Please note that only payrolls that have shown an error will show in this section.

  2. Click the Submit button to declare that the information provided through payroll is true and correct

  3. You will then be presented with a confirmation box, click Yes to continue.

  4. If your submission is successful you will see the following screen that advises that the data has been successfully transmitted to our gateway provider to be forwarded through to the ATO.



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Employee Update

This option is used to transfer the latest employee YTD values to the ATO and can be used where changes are made outside of payroll. This option allows users to update the employee data outside of payroll in preparation for EOFY. 


To process an Employee Update event, use the steps below;

  1. Open the STP Wizard and select the Employee Update option, select the relevant ABN and Year Ending.
    Please be aware that the Final Payroll Indicator option is only used for EOFY process.
  2. The following screen will show a listing of all employees that have payroll values for the selected ABN and financial year, from here you can select/deselect the employees for which you wish to update the details.
    Once you are done click the Next button to continue.

  3. Click the Submit button to declare that the information provided through payroll is true and correct

  4. You will then be presented with a confirmation box, click Yes to continue.

  5. The final screen will advise you that the payroll submission has been transferred through ClockOn's gateway provider. Press Finish to complete the wizard.

For the EOFY submission process, please refer to the Processing EOFY through ClockOn article.


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Verifying STP Status (Message Center)

When reporting payroll information to the ATO through Single Touch Payroll (STP) using ClockOn’s gateway provider, messages are sent via the message center in ClockOn. The responses will be monitored using the ClockOn Windows services and will be displayed back in the message centre.


The following instructions will guide you through using the Message Centre to monitor the STP Jobs. The Message Centre allows you to track and check manually the status of all previously submitted single touch payroll messages.


To open and access the Message Centre STP jobs list, click on the Message Centre option from the Home menu bar.
From there select to expand the STP Jobs from the sidebar and select All.


From this list, you will see the previous submissions lodged to the ATO via ClockOn, within the Start Date and End Date ranges as specified in the top left of the screen.


The submission records on the screen will be coloured as below

  • Black 
  • Green
  • Purple 
  • Red   


Black Indicates that the submission has been posted to the ATO however we have yet to have a response from them as to the status, we do these checks periodically however you can check this yourself by clicking the Status button.


Green indicates a successful submission and confirmed response that ATO has received and processed the values, the employees will be able to see their updated YTD totals for their from their MyGov accounts.


Purple indicates a warning, in this instance the submission was successful, however, there is something that the ATO recommends that you check in relation to the employee's submission details. To view the detail expand the submission by double-clicking on it to view the employee listing. This should give an indication as to the employee/s that have the issues, from there you can double-click again to get more detail. 


Red indicates an error with the submission, to see more detail on this, expand the submission by double-clicking on it to view the employee listing. This should give an indication as to the employee/s that have the issues, from there you can double-click again to get more detail. 

If you have an error on this screen and still need assistance with how to resolve this contact ClockOn support at support@clockon.com.au for assistance.



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