Home
Solutions
Welcome
Login
Switch to the ClockOn Online Knowledge Base
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Knowledge base
Release Notes
Release notes
9
Release Notes 2024\25 - ClockOn Version 5, Build 351 - Current
Release Notes 2023 - ClockOn Version 5, Build 345 - 350
Release Notes 2022 - ClockOn Version 5, Build 331 - 344
Release Notes 2021 - ClockOn Version 5, Build 321 - 330
Release Notes 2020 - ClockOn Version 5, Build 300 - 317
Release Notes 2019 - ClockOn Version 5, Build 248 - 298
Release Notes 2018 - ClockOn Version 5, Build 227 - 247
Release Notes 2017 - ClockOn Version 5, Build 147 - 212
Release Notes 2016 - ClockOn Version 5, Build 85 - 142
Getting Started
Getting Started
13
Quick Start Guides
Logging into the ClockOn Application for the First Time
Backup of ClockOn Data
ClockOn Module Matrix
Installing the ClockOn Client Application
ClockOn Registration
Login/Logout for the Desktop App
Clocking On/Off from the Main Screen
Break Start/End from the Main Screen
Main Screen Tabs
See all 13 articles
FAQ
22
ClockOn and Single Touch Payroll
Connecting to ClockOn Support Sessions
ClockOn Time Format - Changing From 12 To 24 Hour Time.
ClockOn Date Format Issue.
Issues with Telstra provided V7610 NBN modems
ClockOn 2021-22 Holiday Period Trading Hours.
Confirming your ClockOn Version and Build
Employee Guide to MyGov Income Statements
Manually Updating ClockOn
Applying a License Change
See all 22 articles
Two-Factor Authentication
9
Enabling Two-Factor Authentication
Two-Factor Authentication System Setup
Logging in to ClockOn with Two-Factor Authentication
Two-Factor Authentication Employee Setup - Web Portal
Logging in to the Web Portal with Two-Factor Authentication
Creating a QR Code for Two Factor Auth on your Mobile device
2FA - Regenerating a Forgotten or Lost Google Authentication Code
Backup/Restore Two-Factor Authentication Codes
Time sync for Two Factor Authentication
Implementation
Getting Started
0
Stage 1 - Data Collection
3
Data Setup Wizard
Creating Zip file of the Wizard
Access the Secure Folder
Stage 2 - Data Setup
0
Stage 3 - Deployment and Parallel Pay Check
0
Stage 4 - Go Live Assistance
1
Go Live with ClockOn
Rosters
Getting Started
13
Roster Data Preparation
User Interface
User Interface - Main Work Space
User Interface - Toolbars
User Interface - Information Panels
User Interface - Legend of Alerts
User Interface - Customising the Toolbars
Adding Roles Across Multiple Days (Role View)
Adding Additional Roles on a Specific Day (Role View)
Assigning Employees to Rostered Shifts (Role View)
See all 13 articles
FAQ
6
Creating a Single Time Sheet Split Shift
Changing the Colours of the Roles
Splitting Shifts for Personal Leave
Setting up Roster Publish
Using Roles With Qualifications
Broadcasting Shifts
Roster Templates
6
Creating a Basic Roster Template
Creating Roster Templates from an Existing Roster
Creating Component Templates
Editing Roster Templates
Renaming Roster Templates
Deleting Roster Templates
Shift Operations
35
Shift Operations - Rosters
Shift Operations - Selecting Shifts
Shift Operations - Moving Shifts
Shift Operations - Saving/Cancelling Changes
Shift Operations - Adding Shifts in Role View
Shift Operations - Adding Shifts in Employee View
Shift Operations - Adding Multiple Shifts
Shift Operations - Adding Multiple Leave Shifts
Shift Operations - Deleting Shifts
Shift Operations - Deleting Empty Rows (Role View)
See all 35 articles
View Options
15
Shift Filter - Leave Only
Shift Filter - Leave on Shift Days
Shift Filter - Shift Only
Shift Filter - Shifts on Leave Days
Shift Filter - Published Shifts
Shift Display Options - Timeline with Zoom
Shift Display Options - Rostered Shifts Only
Shift Display Options - Spread of Shifts ( Head Count)
Shift Display Options - Local Employees
Shift Display Options - Sort by Name/Hours
See all 15 articles
Roster Budgets
8
Roster Budgets
Changing the Cost Calculation Base
Viewing Total Cost
Setting Department Sales to Wages Budget
Setting Daily Sales to Wages Budget
Reducing Costs for Specific Shifts
Balancing Budgets
Roster - Comparing Historical Budgets
Time & Attendance
Getting Started
12
Time Sheets
Time Sheets - Viewing and Filtering
Time Sheets - Adding/Duplicating a Single Time Sheet
Time Sheets - Assigning Special Rates
Time Sheets - Adding a Range of Time Sheet
Time Sheets - Editing Time Sheet Fields
Time Sheets - Editing Time Sheets
Time Sheets - Viewing and Editing the Geo-Fence Map
Time Sheet Approval
Rolling Back Time sheet Approval
See all 12 articles
FAQ
6
Adding Breaks to Time Sheets
Adding Department Cost Splits to Time Sheets
Applying Pre-Defined Special Rates to Shifts
Timesheets - Viewing Timesheets for a Specific Date Range
Time Sheet Validation - Editing a shift to match the actual times
Half-Day (Part-Day) Public holidays
Payroll
Getting Started
2
Allowance & Deduction Fields
Configuring Pre-determined Cost Splits
Processing Payroll
18
Pre-Payroll Checklist
Creating a Payroll (Payroll Wizard)
Step 1 - Selecting Pay Period, Locations & Employees
Payroll Payment Date
Step 2 - Correcting Invalid Time Sheets
Step 3 - Updating Employee Pay Rates
Step 4 - Completing Terminations Using the Wizard
Step 5 - Editing Employees Payroll Information
Parked Payrolls
Step 6 - Checking Payroll Summary Before Processing
See all 18 articles
FAQ
30
How to Setup Time in Lieu
Bonus Payments
Manually Adding Overtime to a Time Sheet
Paid Parental Leave
Applying On-Call and Processing
Allowance & Deduction Examples
Special Rates - Excluding from Penalties and Loadings
Special Rates - Excluding from Overtime
Applying Manual (Ad-Hoc) Rates to Shifts
Applying Recall to Work (RTW) Rates to Shifts
See all 30 articles
Single Touch Payroll
5
Single Touch Payroll (STP) – Submission Process
Single Touch Payroll (STP) - EOFY Submission
Single Touch Payroll (STP) – Manual File Submissions
Single Touch Payroll FAQ
Single Touch Payroll - Phase 2 Changes
Leave
2
Gross Leave Payout.
Long Service Leave Accrual in Hours
Super
6
Adding Super Funds
Setting up a Default Super Fund
Super Allowance Percent
Setting up Super Co Contribution
Adjusting the Super Threshold
Superannuation Contribution Adjustments (Rule Sets)
Special Conditions
0
EOFY
3
Processing EOFY through ClockOn
Generating PAYG Summaries (Prior to 2021)
EOFY FAQ
System Administration
FAQ
29
Configuring Email Settings for Payslips and Rosters
On-Call setup for Rosters to Payroll
Adding Public Holidays
Adding Leave Exclusion Zones
Customising Calendar Colours
Qualifications - Adding/Editing
Payslip Categories
Leave Categories - Adding/Editing
Auto Alerts - Notification Setup
Departments - Duplicating
See all 29 articles
System Setup
8
System Setup - Registration Tab
System Setup - Roster Tab
System Setup - Calendar Tab
System Setup - Categories
System Setup - Tax Tab
System Setup - Superannuation Tab
System Setup - Other Tab
System Setup - Time Server/Database Settings
Location Manager
10
Location Manager
Location Manager - Adding A New Location
Location Manager - Adding and Editing in the Geo-fencing Map
Location Manager - Integration Connections
Location Manager - Integration Connection Details
Location Manager - Department
Location Manager - Adding/Editing Department Details
Location Manager - Trading Hours
Location Manager - Roles
Location Manager - Adding/Editing Department Accounts
Rule Manager
26
Rule Manager
Rule Sets Maintenance - Duplication
Rule Sets Maintenance - Adding/Editing Rule Sets
Rule Sets Maintenance - Deleting
Rule Set Configuration - General Options
Rule Set Configuration - Pay and Timesheet Rounding
Rule Set Configuration - Breaks
Rule Set Configuration - Roster
Rule Set Configuration - Special Rates
Rule Set Configuration - Overtime Configuration 01
See all 26 articles
Allowance & Deduction Manager
5
Allowance & Deduction Manager
Allowance Rules
Allowance & Deduction Manager - Duplicating Templates
Allowance & Deduction Manager - Deleting Templates
Allowance & Deduction Manager - Applying Templates to Employees
Rates Manager
5
Rates Manager
Rates Manager - Adding/Editing Rate Schedules
Rates Manager - Special Rates for Rosters & Time sheets
Rates Manager - Applying to Employees (En-Masse)
Rates Manager - Removing Employees from Rate Sets (En-Masse)
Security Roles
5
Enabling Geo-Fencing for Clocking with the ClockOn Go App
Security Roles
Security Roles - Editing
User Defined Security Role
Enabling Employee Time Sheet Editing in the Web Portal
ClockOn GO
2
Setting up ClockOn GO Email Invitations
ClockOn GO Email Invitations
Current Issue Listing
0
Employees
Getting Started
17
Employee Details
Adding a New Employee
Personal Tab - Configuring Employee Security
Categories/Dates Tab
Pay Tab - Configuring Employee Pay Structure
Pay Tab - Applying Rate Sets to an Employee
Special Options Tab - Attendance & Payroll Options
Departments Tab - Assigning Employees to Locations/Departments
Leave Tab - Editing/Viewing Employee Leave Balances
Roles & Qualifications Tab
See all 17 articles
FAQ
13
Changing Employee Passwords
Employee Security
Preparing Employees for Termination
Reinstating a Terminated Employee
Removing Allowances and Allowance Sets
Employee Year-to-Date Earnings
Entering Employee Industry Hours Worked
Configuring Contractors
Adding Individual Allowances to Employees
Creating a New Role and Assigning it to an Employee
See all 13 articles
Scanners
Getting Started
11
ClockOn Supported Biometric Scanners
Safety Instructions - Suprema Scanners
Installation Guide - Suprema X-Station 2
Installation Guide - BioStation A2
Installation Guide - BioEntry W2
Terminal Manager - Adding a Biometric Scanner
Employee Enrolment - Preparing an Employee for Enrolment
Employee Enrolment - Enrolling Finger Prints
Employee Enrolment - Removing Finger Prints
Privacy For Biometric Enrollment and General Usage
See all 11 articles
FAQ
10
Card Enrolment for an Employee
Enrolling Employees on Finger Terminals at Multiple Locations
Resetting the Network Setting (Suprema BioEntry W2)
Updating WAN IP address for Scanner
Settings the time settings for SAGEM and SUPREMA devices
Manually updating the time settings for C-PASS units (legacy devices)
What Do the Different LED Colors On The Suprema Units Refer To?
How to change the IP address settings for the MA520 unit
ClockOn Scanner: Enrolment Expired Issue (Suprema)
Biometric Scanners - Trouble Shooting Guide
Employee Self Service
Getting Started - ClockOn GO
7
ClockOn GO - Installing and Getting Started
ClockOn GO - General Usage Overview
ClockOn GO - Demonstration Mode
ClockOn GO - Employee Messages
ClockOn GO - Leave Requests
ClockOn GO - Unavailability Requests
ClockOn GO - Shift Requests
FAQ - ClockOn GO
3
Disabling Clock In/Out function within ClockOn Go
ClockOn Go GPS
ClockOn Go GPS Location Information Data
Getting Started - Web Portal
3
Unavailability
ClockOn Webportal - Setup and Security.
Employee Time Sheet Editing
FAQ - Web Portal
1
Web Portal clocking buttons not working in Microsoft Edge
Reporting
Getting Started
9
Report Manager
Report Manager - Viewing Report Groups
Report Manager - Viewing Sample Reports
Report Manager - Setting Default Reports and Favourites
Report Manager - Selecting Report Parameters (Filtering)
Report Preview - Sizing Reports
Report Manager - Emailing Reports (Email Blast)
Report Manager - Viewing Payslips
Print to File - Reports to PDF
FAQ
14
Adding a MYOB AccountRight Live Integration
Integration Wizard - Welcome Page
MYOB Journal Submissions using the Integration Wizard
MYOB Time sheet Submissions using the Integration Wizard
Running an Individual Commands
Running a Time Sheet Report
Print to File - Reports to Excel
Exports - Xero Journal Creation and Upload
Running a Roster Report
Is there a report on geofencing
See all 14 articles
Exports
17
About Exports
Export options
Custom SQLs
Adding an Export
Editing an Export
Build Export - Adding commands to an export
Build Export - Adding Tables and Fields
Build Export - Adding Relationships Between Tables
Build Export - Adding Functions
Build Export - Adding Conditional Fields
See all 17 articles
XERO
5
Xero Integration - Getting Started
Xero Integration - Connecting to Xero
Xero Integration - Mapping Accounts to Xero
Xero Integration - Exporting Journals to Xero
Xero Integration - FAQ
MYOB
1
Creating Offline General Journal Files For MYOB
The Message Centre
Getting Started
9
The Message Centre
Message Centre - Messages
Messages - Viewing and Actioning Requests
Messages - Creating and Replying to them.
Alerts
Alerts - Viewing and Actioning Alerts
Alerts - Termination Reminders
Reminders - Adding and Actioning
Single Touch Payroll Messages
FAQ
1
Checking emails are sent
Outsourced Payroll Services
Getting Started
3
Authorisation for ClockOn to Submit STP on your Behalf
OPS Customer Portal Access - Mobile Device
OPS Customer Portal Access
FAQ
2
Useful Forms & Documents
How to choose where to save files.