Home
Solutions
Welcome
Login
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Knowledge base
Release Notes
2021
0
2020
1
ClockOn Release Notes (2020).
2019
1
ClockOn Release Notes (2019).
2018
1
ClockOn Release Notes (2018).
2017
1
ClockOn Release Notes (2017).
2016
1
ClockOn Release Notes (2016).
Getting Started
Getting Started
12
Quick Start Guides
ClockOn Module Matrix
Installing the ClockOn Desktop Application
ClockOn Registration
Backup of ClockOn Data
See all 12 articles
FAQ
15
ClockOn and Single Touch Payroll
Connecting to ClockOn Support Sessions
ClockOn Time Format - Changing From 12 To 24 Hour Time.
ClockOn Date Format Issue.
Issues with Telstra provided V7610 NBN modems
See all 15 articles
Two-Factor Authentication
9
Enabling Two-Factor Authentication
Two-Factor Authentication System Setup
Logging in to ClockOn with Two-Factor Authentication
Two-Factor Authentication Employee Setup - Web Portal
Logging in to the Web Portal with Two-Factor Authentication
See all 9 articles
Implementation
Getting Started
0
Stage 1 - Data Collection
3
Data Setup Wizard
Creating Zip file of the Wizard
Access the Secure Folder
Stage 2 - Data Setup
0
Stage 3 - Deployment and Parallel Pay Check
0
Stage 4 - Go Live Assistance
1
Go Live with ClockOn
Rosters
Getting Started
13
Roster Data Preparation
User Interface
User Interface - Main Work Space
User Interface - Toolbars
User Interface - Information Panels
See all 13 articles
FAQ
4
Creating a Single Time Sheet Split Shift
Changing the Colours of the Roles
Splitting Shifts for Personal Leave
Setting up Roster Publish
Roster Templates
6
Creating a Basic Roster Template
Creating Roster Templates from an Existing Roster
Creating Component Templates
Editing Roster Templates
Renaming Roster Templates
See all 6 articles
Shift Operations
35
Shift Operations - Rosters
Shift Operations - Selecting Shifts
Shift Operations - Moving Shifts
Shift Operations - Saving/Cancelling Changes
Shift Operations - Adding Shifts in Role View
See all 35 articles
View Options
15
Shift Filter - Leave Only
Shift Filter - Leave on Shift Days
Shift Filter - Shift Only
Shift Filter - Shifts on Leave Days
Shift Filter - Published Shifts
See all 15 articles
Roster Budgets
8
Roster Budgets
Changing the Cost Calculation Base
Viewing Total Cost
Setting Department Sales to Wages Budget
Setting Daily Sales to Wages Budget
See all 8 articles
Time & Attendance
Getting Started
12
Time Sheets
Time Sheets - Viewing and Filtering
Time Sheets - Adding/Duplicating a Single Time Sheet
Time Sheets - Assigning Special Rates
Time Sheets - Adding a Range of Time Sheet
See all 12 articles
FAQ
6
Adding Breaks to Time Sheets
Adding Department Cost Splits to Time Sheets
Applying Pre-Defined Special Rates to Shifts
Timesheets - Viewing Timesheets for a Specific Date Range
Time Sheet Validation - Editing a shift to match the actual times
See all 6 articles
Payroll
Getting Started
2
Allowance & Deduction Fields
Configuring Pre-determined Cost Splits
Processing Payroll
18
Pre-Payroll Checklist
Creating a Payroll (Payroll Wizard)
Step 1 - Selecting Pay Period, Locations & Employees
Payroll Payment Date
Step 2 - Correcting Invalid Time Sheets
See all 18 articles
FAQ
30
How to Setup Time in Lieu
Bonus Payments
Manually Adding Overtime to a Time Sheet
Paid Parental Leave
Applying On-Call and Processing
See all 30 articles
Single Touch Payroll
12
Enabling and Verifying your Client ID for Single Touch Payroll
Single Touch Payroll (STP) – Submissions
Single Touch Payroll – Auto Replacement
Single Touch Payroll – Auto Employee Update
Single Touch Payroll Messages
See all 12 articles
Leave
2
Gross Leave Payout.
Long Service Leave Accrual in Hours
Super
6
Adding Super Funds
Setting up a Default Super Fund
Super Allowance Percent
Setting up Super Co Contribution
Adjusting the Super Threshold
See all 6 articles
Special Conditions
0
EOFY
4
Processing EOFY through ClockOn
EOFY FAQ
Validating data for the PAYG Summaries
Generating PAYG Summaries
System Administration
FAQ
28
Configuring Email Settings for Payslips and Rosters
On-Call setup for Rosters to Payroll
Adding Public holidays
Adding Leave Exclusion Zones
Customising Calendar Colours
See all 28 articles
System Setup
8
System Setup - Registration Tab
System Setup - Roster Tab
System Setup - Calendar Tab
System Setup - Categories
System Setup - Tax Tab
See all 8 articles
Location Manager
10
Location Manager
Location Manager - Adding A New Location
Location Manager - Adding and Editing in the Geo-fencing Map
Location Manager - Integration Connections
Location Manager - Integration Connection Details
See all 10 articles
Rule Manager
26
Rule Manager
Rule Sets Maintenance - Duplication
Rule Sets Maintenance - Adding/Editing Rule Sets
Rule Sets Maintenance - Deleting
Rule Set Configuration - General Options
See all 26 articles
Allowance & Deduction Manager
5
Allowance & Deduction Manager
Allowance & Deduction Manager - Adding/Editing Allowance Templates
Allowance & Deduction Manager - Duplicating Templates
Allowance & Deduction Manager - Deleting Templates
Allowance & Deduction Manager - Applying Templates to Employees
Rates Manager
5
Rates Manager
Rates Manager - Adding/Editing Rate Schedules
Rates Manager - Special Rates for Rosters & Time sheets
Rates Manager - Applying to Employees (En-Masse)
Rates Manager - Removing Employees from Rate Sets (En-Masse)
Security Roles
5
Enabling Geo-Fencing for Clocking with the ClockOn Go App
Security Roles
Security Roles - Editing
User Defined Security Role
Enabling Employee Time Sheet Editing in the Web Portal
Employees
Getting Started
17
Employee Details
Adding a New Employee
Personal Tab - Configuring Employee Security
Categories/Dates Tab
Pay Tab - Configuring Employee Pay Structure
See all 17 articles
FAQ
13
Changing Employee Passwords
Employee Security
Setting an Employees for Termination
Reinstating a Terminated Employee
Removing Allowances and Allowance Sets
See all 13 articles
Scanners
Getting Started
10
ClockOn Supported Biometric Scanners
Safety Instructions - Suprema Scanners
Installation Guide - BioStation A2
Installation Guide - BioEntry W2
Terminal Manager - Adding a Biometric Scanner
See all 10 articles
FAQ
10
Card Enrolment for an Employee
Enrolling Employees on Finger Terminals at Multiple Locations
Resetting the Network Setting (Suprema BioEntry W2)
Updating WAN IP address for Scanner
Settings the time settings for SAGEM and SUPREMA devices
See all 10 articles
Employee Self Service
Getting Started - ClockOn GO
18
Installing ClockOn Go
Setting up ClockOn GO Email Invitations
Email ClockOn GO Invitations
Logging into ClockOn Go App
Demonstration Mode
See all 18 articles
FAQ - ClockOn GO
3
Disabling Clock In/Out function within ClockOn Go
ClockOn Go GPS
ClockOn Go GPS Location Information Data
Getting Started - Web Portal
3
Unavailability
ClockOn Webportal - Setup and security.
Employee Time Sheet Editing
FAQ - Web Portal
1
Web Portal clocking buttons not working in Microsoft Edge
Reporting
Getting Started
9
Report Manager
Report Manager - Viewing Report Groups
Report Manager - Viewing Sample Reports
Report Manager - Setting Default Reports and Favourites
Report Manager - Selecting Report Parameters (Filtering)
See all 9 articles
FAQ
14
Adding a MYOB AccountRight Live Integration
Integration Wizard - Welcome Page
MYOB Journal Submissions using the Integration Wizard
MYOB Time sheet Submissions using the Integration Wizard
Running an Individual Commands
See all 14 articles
Exports
17
About Exports & Imports
Export options
Custom SQLs
Adding an Export
Editing an Export
See all 17 articles
XERO
5
Xero Integration - Getting Started
Xero Integration - Connecting to Xero
Xero Integration - Mapping Accounts to Xero
Xero Integration - Exporting Journals to Xero
Xero Integration - FAQ
MYOB
1
Creating Offline General Journal Files For MYOB
The Message Centre
Getting Started
8
The Message Centre
Message Centre - Messages
Messages - Viewing and Actioning Requests
Messages - Creating and Replying to them.
Alerts
See all 8 articles
FAQ
1
Checking emails are sent
Managed Payroll Services
Getting Started
3
Authorisation for ClockOn to Submit STP on your Behalf
MPS Customer Portal Access - Mobile Device
MPS Customer Portal Access
FAQ
2
Useful Forms & Documents
How to choose where to save files.