We understand that plans can change, and you may need to cancel your subscription to the ClockOn product.  


This article aims to provide you with the necessary information to make the cancellation process as smooth and straightforward as possible. 


Before you proceed, can we help with anything or perhaps change your mind? If you still wish to continue, you’ll find step-by-step instructions, important considerations, and answers to frequently asked questions below. Let’s get started!


This article covers the following

  1. Questions for Support
  2. The Cancellation Procedure
  3. Cancellation Considerations


Questions for Support

As stated above we are here to help, if you have any concerns about the system please contact our team at support@clockon.com.au and we will be happy to assist.


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The Cancellation Procedure

To initiate the process for the cancellation we ask that you please complete the following procedure.


First use the Cancel button, found on the account registration screen as shown below;(Requires account administration access to view)


Once clicked, you will be taken to an online form where we can collect your company and contact details, the reason for the cancellation and your requested finalisation date.


Once this form has been completed, we will process your request and you will receive correspondence via email confirming your cancellation advisment date, as well as the date that your access to the system will cease. 


Our team may contact you to get some additional feedback on your experience with the system so we can look to better improve our service in the future.

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Cancellation Considerations

STP Finalisation

If you have completed any STP submissions through ClockOn we recommend the Processing EOFY through ClockOn article. This will assist with closing off the ClockOn figures and allow the employees to complete their EOFY at the end of the financial year. 


PLEASE NOTE: Failure to do this step prior to the account expiry will require you to contact the ATO for assistance to close the financial year.

Reporting License

In some instances outgoing customers may elect to retain reporting-level access to their data for a period of time, this is useful for viewing previous payroll information, processed YTD amounts, leave accruals, superannuation records, and providing past payslips to employees.
 
Your outgoing email will contain the pricing for this service. If you are interested please contact our team at support@clockon.com.au. 


Please be aware that if we do not hear from you, your access to reports and data will automatically terminate at the end of the expiry period and the data stored in the hosted server will be marked for deletion.

ATO Articles

We recommend viewing the following ATO articles as they explain some of the key points to consider when changing payroll systems. 

  1. Employment and Payroll Records – Business 
  2. Changing your payroll solution or employees’ Payroll IDs.


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